Terms & Conditions


By using this site (the "Site" or "Website"), you ("you" or the "End User") agree to the terms and conditions that we ("Tripovo") have provided which may be varied by us from time to time without prior warning. If you do not wish to agree to these terms and conditions (the "Terms of Use" or "Agreement"), please refrain from using the Site.

Terms of use and purchase

You represent and warrant that:

  • You are of sufficient legal age to use these websites in accordance with all terms and conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of this Site.
  • All information supplied by you in using this Website is true and accurate.
  • You will not post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any laws.
  • You will not use this Website to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

Your use of this Website is at your sole risk. Tripovo (including our products and services) is provided on an "as is" basis and you assume total risk and responsibility for your use of this Website.

To the maximum extent permitted by law, Tripovo specifically disclaims all warranties, express or implied, in respect to its purpose, non-infringement of intellectual property or other proprietary rights or compatibility between this website and any software or hardware.

The information contained in these websites is subject to change without notice.

Tripovo neither warrants nor makes any representations regarding the accuracy or completeness of these websites or of any of the dates or information contained in these websites or that the use of this website will be uninterrupted or error free or that any information, data, content, software or other material accessible through these websites will be free of bugs, viruses, worms, trojan horses or other harmful components.

The user shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of this Site and all charges related thereto. We shall not be liable for any damages to the user's equipment resulting from the use of this Site.

Tripovo shall not be liable for any direct, indirect, special, incidental or consequential damages arising out of or in any way connected with the use of or inability to use this website, or the information, products and services obtained through this website, the submission of any personal information, including, but not limited to, bank and credit card details, the performance or non-performance by Tripovo, or any unauthorized access or breach of security into these websites through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if Tripovo has been advised of the possibility of such damages.

Notwithstanding anything to the contrary in this Agreement, the liability of Tripovo shall in no event exceed the amounts paid for such services or products, and total aggregate liability arising out of or related to this agreement shall not exceed the amounts paid by the end user.

The disclaimer and limited liability of Tripovo as set in this agreement are fundamental elements of the basis of the bargain between you and Tripovo, and you agree that Tripovo would not otherwise be able to offer the products and services on its present basis without such limitations. This clause shall survive any termination of this agreement.

Tripovo may at any time and at its sole discretion and without cause or notice, terminate or restrict your access to these websites or refuse to give effect to any booking or reservation requested by you without being required to give any reasons or advance notice to you.

You shall indemnify and keep Tripovo indemnified against all claims, demands, actions, proceedings made or brought against Tripovo arising from your use of this website and/or any breach of any term or condition by you.

These websites may contain hyperlinks to websites operated by parties other than Tripovo. The inclusion of hyperlinks to such websites does not imply Tripovo's endorsement of such websites nor any association with their operators. Tripovo is not responsible for the contents of other websites.

All images used on this website were obtained in good faith by Tripovo and in the belief that all necessary consents and clearances were obtained for their use. However, if you believe that unauthorised use has been made of an image belonging to you please contact us. Where attribution is required, a link to the original website or image is given. Tripovo holds no claim to the authenticity nor guarantees the accuracy of any photos featured on the website.

The User acknowledges that all discussion for ratings, comments, bulletin board service, chat rooms and/or other message or communication facilities (collectively "Communities") are public and not private communications, and that, therefore, others may read the User's communications without the User's knowledge. Tripovo does not control or endorse the content, messages or information found in any Community, and, therefore, Tripovo specifically disclaims any liability concerning the Communities and any actions resulting from the Users' participation in any Community, including any objectionable content. Generally, any communication which the User posts to Tripovo (whether in chat rooms, discussion groups, message boards or otherwise) is considered to be non-confidential. If particular web pages permit the submission of communications that will be treated by Tripovo as confidential, that fact will be stated on those pages. By posting comments, messages or other information on the Site or any Microsite, the User grants Tripovo the right to use such comments, messages or information for promotions, advertising, market research or any other lawful purpose without territorial, time or other limitation. For more information see Tripovo's Privacy Policy at http://www.tripovo.malindoholidays.com/privacy-policy.

Any provision of this agreement which is invalid, prohibited or unenforceable in any jurisdiction shall:

  • Be ineffective in that jurisdiction to the extent of the invalidity, prohibition or unenforceability
  • Not invalidate the remaining provisions of this Agreement; and
  • Not affect the validity of that provision in any other jurisdiction

No joint venture, partnership, employment or agency relationship exists between you and Tripovo as a result of this Agreement or your use of these websites.

Additional terms and conditions will apply to your booking and purchase of our products and services. You agree to abide by Tripovo’s booking conditions and/or the terms and conditions of any supplier of the travel-related products or services.

This agreement (including Tripovo’s booking conditions which are set out below) is the entire agreement between the parties in respect of its subject matter and supersedes all prior understandings or agreements (whether oral or written) regarding the subject matter.

This Agreement shall be governed by and construed in accordance with the laws of Malaysia and you submit to the exclusive jurisdiction of the courts of Malaysia.

Booking terms and conditions of purchase

Please note that the booking and purchase of our products and services are subject to the following terms and conditions AND other terms imposed by our Merchant(s) from time to time ("Merchant Term"). By effecting a booking through these websites, you agree to be bound by Tripovo’s conditions of purchase and the Merchant Terms.

All vouchers printed from the Site or any Microsite, or any other website associated with Tripovo (hereinafter "Vouchers") are vouchers that may be purchased from participating merchants ("Merchants") through Tripovo to be used in exchange for goods and services. By placing an order for a Voucher from a Merchant through Tripovo, you make an offer to purchase the Vouchers you have selected on the terms and conditions stated below.

The Voucher you purchase through the Website is redeemable for goods or services by the Merchant. The Merchant, not Tripovo, is the seller of the Voucher and the goods and services and is solely responsible for redeeming any Voucher you purchase. Tripovo sells a Voucher that can be redeemed in connection with your purchase of the goods or services from Merchant.

Tripovo is operated by Malindo Airways Sdn Bhd (1018546-W). View the contact us page to get in touch.

You may make payment in any one of the currencies supported on these websites. The applicable exchange rates of the supported currencies shall be determined at the sole discretion of Tripovo from time to time. The exchange rates so notified shall be final and is not negotiable. The rates quoted in respect to the products or service are subject to change without notice.

It is responsibility of the End User to ensure that the details on your travel voucher are in order. You are liable for any additional charges arising from correction of any inaccuracies in the voucher.

Vouchers are non-transferable, it is the responsibility of the End User to ensure the lead passenger’s name exactly matches their travel documents (passport or national ID card). This is required by the Merchant to provide you the goods and services as stated on the voucher.

Vouchers may have additional terms or instructions from the Merchant. Maps, addresses and times are provided for your convenience and are provided by a third party. Under no circumstances will Tripovo be liable for any loss or damage caused by an end user's reliance on information obtained through Tripovo. It is the responsibility of the End User to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, etc., or other content available through Tripovo and the Vouchers.

It is the responsibility of the End User to purchase their own travel insurance when travelling outside of their own country.

Tripovo is the web site providing itinerary building services to destinations as mentioned. Hotel rooms, activities, ground transport, ferry and other services are supplied by third party Merchants and Tripovo merely acts as agents of these third party Merchants.

We endeavour to assist you in your arrangements, however we will not be responsible for any loss, inconveniences or liabilities arising from non-fulfilment or negligence of services provided by third party Merchants.

Tripovo merely acts as a platform for products and services of the Merchants and shall not be responsible nor liable for :

  • Overbooking, misinformation or mishandling of any reservation or booking by the Merchants; or
  • Any other dissatisfaction or complaint of the User in relation to the quality of the products or services provided by the Merchant or otherwise;
  • Any damage or loss to your personal property or personal injury howsoever sustained or caused

In the event of mishandling, misinformation or overbooking by a Merchant, or any other dissatisfaction or complaint, the member should take up the matter directly with the Merchant who is under an obligation to deal with such matters in accordance with their policies.

Tripovo shall not be liable for damages of any kind arising out of any failure or delay by Tripovo in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control. We encourage End Users to purchase travel insurance to cover these events.

It is your responsibility to obtain a visa (where required). Please ensure you have a valid passport for the duration of your trip. If you require any further information on passport or visa requirements please contact our customer services department.

All products and services offered on this website is subject to availability and acceptance, at the discretion of the Merchant of such product or service.

In the event a product or service booked by you is not available, Tripovo shall use its reasonable endeavors to suggest an alternative product or service of similar pricing and quality.
Where the product or service is either not available or our suggested alternative (where applicable) is not acceptable to you but is fully paid, we shall make a refund in accordance with our refund policy.

If you fail to accept our suggested alternative product or service by the specified deadline, we reserve our right to cancel the booking.

Cancellation, changes and refund policy

Some packages cannot be refunded. This will be clearly stated on the Booking Details page, just before payment.

If a package allows free cancellation, the deadline to do so is shown in the Booking Details page and in the email confirmation. To cancel your package without charge, please send an email to ops@goquo.com from the email address you booked with, stating the booking reference and the names of all travellers BEFORE the free cancellation deadline. We may ask for additional information to verify the request before proceeding with the cancellation.

Free refunds are only available when paying by credit card.

Tripovo will confirm the cancellation within 2 working days of a verifed request, upon which Tripovo will issue a refund of the paid package. Any fees charged by the customer's bank or credit card will not be refunded. It may take up to 45 days to receive the refund.

Cancellations after the free cancellation deadline may incur a fee and are handled on a case-by-case basis.

Changes and amendments to the paid booking may incur additional charges and are handled on a case-by-case basis, with an administration fee of RM50 per booking.

Refunds may be made by Tripovo if the product or service fully paid for is not available and our suggested alternative is not acceptable to you.

If, for any reason you don’t utilise your reservation and fail to contact us to cancel it, we do not refund any monies pertaining to the said booking.